Built on Insight, Driven by Care

Your Partner in Passenger Experience

VIP Hospitality: people‑first care meets operational precision to raise CSAT, streamline flow, and deliver 5-star service—so every traveler feels supported, curb to gate.

Airport Services

Guest Service Ambassadors

Friendly guidance and on-the-spot support that reduce confusion and keep travelers moving.

Wayfinding & Terminal Navigation
Information Desks | Passenger Support
Queue & Line Management
Meet & Assist / Concierge Services
Event & Terminal Activation Staffing

Passenger Service Support

Compassionate help for key moments—accessibility, lost items, baggage, and special assistance.

Passengers with Reduced Mobility
Lost & Found Management
Baggage Support Services
FIS Support Services
TSA Checkpoint Support Services

Operational & Staffing Support

Seamless integration with your teams to maintain flow, coverage, and consistency across the terminal.

Staff Augmentation
Access Control Staffing
Guest Services Support Teams
Terminal Operations Support
Passenger Flow Reporting
Scheduling | Onboarding Support
Program Oversight, QAQC

CX Training & Reporting

Training, oversight, and real-time insights that align teams to your standards and improve outcomes.

Customer Experience (CX) Training
Service Culture Programs Management
Operational Support Training
Service Culture Program Reporting

Experience that makes a difference

VIP Hospitality has been providing Airport Services for over 20 years

Two decades of dedicated airport service have taught us that every interaction matters. We’re committed to elevating the journey with genuine care, proven processes, and a team that’s always ready.